Privacy Policy

• Process your orders and send confirmations and receipts.
• Provide customer support and respond to enquiries.
• Improve and optimise our website and shopping experience.
• Send transactional notifications about your account or orders.
• Send marketing communications where you have opted in.
• Detect and prevent fraudulent transactions.
• Comply with our legal obligations.

We share personal information only as necessary and only with:

• Payment processors (e.g. Safaricom M-Pesa) to process transactions.
• Delivery partners to fulfil and ship your orders.
• Analytics providers to understand site usage (data is anonymised where possible).
• Law enforcement or regulators where required by applicable law.

We do not sell your personal information to third parties.

We use cookies to operate the site and improve your experience. The types we use:

• Essential cookies — required for core functions like your shopping cart and session.
• Analytical cookies — help us understand how visitors use the site.
• Functionality cookies — remember your preferences.

You can disable cookies in your browser settings, but some parts of the site may not function correctly without them.

We retain your personal information for as long as your account is active or as necessary to provide our Services. Transaction records are kept for the period required by Kenyan tax and accounting regulations. You may request deletion of your account data at any time (subject to legal retention requirements).

Under the Kenya Data Protection Act 2019, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent where processing is based on consent.

To exercise any right, contact us at the details in Section 10.

We implement appropriate technical and organisational measures — including encryption in transit (HTTPS), access controls, and regular security reviews — to protect your data from unauthorised access, alteration, or disclosure. No transmission over the Internet is 100% secure; we cannot guarantee absolute security.

We may update this Policy periodically to reflect changes to our practices or applicable law. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page regularly.